Jane Rodrick

Head of Customer Vulnerability, Strategy and Engagement, Lloyds Banking Group

Jane is a vulnerability expert, with nine years experience leading Lloyds Banking Group and the sector to drive inclusive outcomes for customers.

Jane leads the UK Finance DAFA working group, sits on the MaPS Welsh Board and X (anything else?).

Jane has 35 years experience in financial services, spanning customer facing roles, supplier management and risk, Jane brings the breadth of her knowledge into her current role as Head of Customer Inclusion. Jane is responsible for raising awareness and advocacy both internally and externally, working with industry bodies, consumer groups, charities and social organisations to understand emerging themes to enhance the support Lloyds Banking Group is able to provide to customers and communities across the UK.