Working to make the financial services sector fairer for everyone

We are a not for profit organisation driving change in financial services to help the millions of people in vulnerable circumstances.

The problem we’re trying to solve

Millions of people are unable to access mainstream products and services others rely on to meet their financial needs. Without safety nets like credit, insurance or savings, everyday life events or financial shocks can tip people into vulnerable circumstances.

Having to choose between going without essentials or turning to high cost credit or illegal money lenders has a huge impact on peoples’ physical and mental health. It can start a spiral into long term debt and limit peoples’ ability to properly participate in society.

What we’re doing about it

Our programmes increase access to fair and affordable financial products and services in some of the most deprived areas of the country:

We invest in organisations already serving those in vulnerable circumstances well – to help them grow and reach more customers

We catalyse investment in developing new products and services – supporting all financial service providers to better serve this customer group

Our research programmes generate a rich evidence base to inform policy and regulation – that supports serving people in vulnerable circumstances

Our goal is to create an accessible financial system that delivers the right products and services for everyone who needs them.

Join our mission

We believe it’s possible to create a fairer financial services system that enables financial wellbeing for everyone. From community finance providers to major mainstream players, we’d love to work with you. Together we can make a difference and improve the lives of millions of people.

Who we work with