Has AI got us covered? The role of AI and new technologies in helping insurers close the protection gap

Has AI got us covered? The role of AI and new technologies in helping insurers close the protection gap
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Our new report ‘Has AI got us covered?’ finds that 95% of insurance firms are already adopting AI, which is higher than other sectors. This is delivering impressive gains in customer experience and operational efficiency.

We’re pleased to publish our Annual Reports and Accounts for the year ending 31 December 2025, as well as our Annual Review which looks back at some of our key...

Fair4All Finance is committed to increasing the availability of affordable credit for people in vulnerable financial circumstances. To support this mission, we have developed a set of ‘guardrails’ for engaging...

Using customer segmentation to boost financial inclusion...

Our Affordable Credit Code of Good Practice sets out the principles and practices that support responsible lending that is aligned with the needs of customers in financially vulnerable circumstances. The...

Working with the Big Window and the Institute and Faculty of Actuaries, we recently completed in-depth research on the barriers and needs of social renters regarding contents insurance. Our customer hypothesis testing comprised of interviews...