All Resources

Research

Working with the Big Window and the Institute and Faculty of Actuaries, we recently completed in-depth research on the barriers and needs of social renters regarding contents insurance. Our customer hypothesis testing comprised of interviews...

New Fair4All Finance report into impact of Buy Now Pay Later regulation reveals potential blind spots in protection for financially vulnerable. The regulation of Buy Now Pay Later (BNPL) will...

We’ve published a paper to share insights and early learnings from this initiative which looks at regulatory action and wider success factors, as well as bank engagement and how the...

Working to connect customers declined for lending with affordable credit options Over the last year, we have been working with Lloyds Banking Group and the digital credit broker platform NestEgg...

Our new report looks in detail at the changing shape of the credit market, and how with shrinking provision, demand is often being met by unregulated loans from friends and...

Our new research finds people from minority ethnic groups experience discrimination and multiple barriers to accessing financial services in the UK The goal with this research is to improve the...

Showcasing the difference a group of credit unions make to the people they serve across Merseyside. We commissioned research into the social and economic role of credit unions across Merseyside...

Each quarter we gather information from across the community finance sector, creating a snapshot and sharing insights and trends with those that take part. We also benchmark organisations with one...

While users of illegal money lenders generally borrowed hundreds rather than thousands of pounds at a time, the total amount of debt per borrower was significant at around £3,000 on...

In March’s Research Roundup we take a look at research from Britain Thinks and the Finance and Leasing Association (FLA), Joseph Rowntree Foundation, Trussell Trust, Bain & Company, Citizens Advice,...

Working with the Financial Inclusion Centre and the Swoboda Research Centre we heard from over 7,500 borrowers who told us about their experiences with payroll and benefit deduction lending. We also worked with seven...

Each quarter we gather information from across the community finance sector, creating a snapshot and sharing insights and trends with those that take part. We also benchmark organisations with one...